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can an ebay seller refuse to accept returns

When buying clothing on eBay, many buyers measure a similar item they already have that fits well and compare the measurements to the eBay listing. This gives sellers a chance to settle matters before the issue gets escalated further and affects their selling ability. I recently purchased a new Keurig K450 from a seller on ebay. You can return it even if the seller's returns policy says they don't accept returns. Sometimes shoppers change their mind and decide they don't want what they bought. Suzanne A. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It does not matter if the seller says NO RETURNS or not. I bought an Iphone which when recieved was faulty I returned the item as requested by the seller via recorded delivery next day delivery but the seller said she didn't recieve it. Got Ripped off, Seller Refuses to Accept Return? If the package looks good when a buyer opens the item, hopefully, they remember that and know you took time and extra care. Any other return policy Ebay has always expected sellers to accept those returns. Up to 60 days after a transaction is completed, buyers can rate their experience. Automatic returns. Finally, print out a copy of the sales order to include in the package, along with a checklist (if applicable). (A defect is also generated if PayPal intervenes and seller is at fault, or if a seller cancels a transaction due to an item being out of stock.). It arrived today and all I can say is, wow. The Service Metrics are compiled on the 20th of each month. If the message is as you put in the OP, I do not think that it requires a reply. However, that does not negate refunds. Your odds of the sale being final are not good. Check when you have to offer refunds and accept returns. Meaning that there really is no such thing as "No Returns". See the eBay Money Back Guarantee on your listing. Meet other eBay community members who share your passions. If they're a business seller, then yes they do. eBay doesn't have to return money or pay for shipping like the Seller does on a fraudulent return so they are pretty free when it comes to giving away the Seller's money. In almost every instance, however, eBay recommends accommodating the buyer. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. As you highlight, they had the opportunity to inspect before taking … - My store does not accept returns since we make Handmade Made to order, I dont accept returns so the buyer is refusing to sign for package, I cancelled order within 2 mins of purchase, seller ignored it and refuses to accept return. Thanks. However, if the buyer files an item not as described case, true or not, you then have to accept it and pay it's shipping both ways. Close • Posted by 1 hour ago. This over-rides anything in the listing where the seller states "no returns". We do not get a choice in the matter is the blunt answer to the question. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Give the box a good shake to ensure it's secure—if you hear movement or rattling, you need to additional packing materials. Dealing Directly With Buyers About Their Returns, Setting Up a Buyer-Friendly Return Policy, Inspecting Merchandise and Preparing to List, Writing Clear, Accurate, Vivid Titles and Descriptions, Taking Photos as If There Is No Description, 18 Tips to Avoiding and Removing Negative Feedback on eBay, Calculate eBay and PayPal Fees Before You Sell, How to Use Disclaimers in eBay Descriptions for Smooth Transactions. These ratings are averaged in with feedback from other buyers to determine the seller's rating and feedback score. Share best practices, tips, and insights. Re: seller refuses to accept the return for refund Also Jake, you don't refer to what RM on line tracking for package's says. At least half of the reasons buyers request returns are related to shipping. I have had similar things happen. If the seller does not respond in the case "return for refund", then you escalate the request or ask ebay to step in. Packing peanuts are also useful for this purpose. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. You can't change it either - it just loads and loads with nothing happening. Please step in on sellers behalf. Is an eBay Restocking Fee Good or Bad for Business? Give support, share information, and connect with fellow members. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. So all feedback counts. In this type of request, only the buyer can close the case, unless you let it expire. Will ebay choose my side if I refuse to accept return because I ask in the discription to check sizing chart first, before placing your order, but they don't did that? Once the package ships, provide the buyer with tracking info so they know when to expect delivery and can follow-up if the item isn't received. If he didn't then you don't have to accept the return. Read the Ebay … But what I received was really not as the seller's description, can I ask for a refund and You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. That's why it's essential to make sure every buyer is satisfied with their purchase. I have opened a return request, but the seller refuses to accept a return. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Your no returns applies to buyer remorse. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. I have been through the appeal system with eBay… I don't normally accept returns unless I've made a mistake or the items faulty / NAD etc. The only difference between a seller whose policy is No Refunds and a seller who accepts refunds is who pays for the return shipping. If there are any flaws, take close-ups so a buyer can see for themselves and be made aware, even if they don't read the description carefully. Follow Linkedin. The first thing to do when you're preparing your listing is to make sure your title is accurate and complete. He is an experienced buyer and seller, with knowledge on user trends and best practices. Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. 558645636385 8725533e-cb73-4539-b2e3-a8d684009fbf:176a86f4a32 19997. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. Getting defects removed is possible, but you have to file an appeal after communicating with the buyer, and it's easier—and, frankly, wiser—to find a resolution before it gets to that point. State that the seller refuses to provide you with return postage label - and has specifically stated that he/she refuses to pay for your return postage - and that eBay return postage label can't be used as it's not a domestic return. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. So your only option would be to open and SNAD, which would not be right as you've agreed that the shoes are the correct size. When I sent the eBay return form to them they declined the return. There are four different return options a seller can choose. If you were to escalate the Request to Ebay on August 1st, what would most likely happen is that Ebay would rule in your favor, issue you a return label at the sellers expense, you would have 5 business days to get it in the mail, once the tracking showed the seller received the item, your refund would be issued. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. Hi! Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. In turn, a seller's Service Metrics—which can be monitored in the Service Metrics Dashboard in the Seller's Hub—affect their overall seller performance standard, which can result in selling sanctions from eBay if too many defects are registered. Aron Hsiao. If you choose to sell higher-end handbags, blue jeans, watches, or sunglasses, one way to prevent returns is to have them authenticated. With few exception, no seller really has a no return policy that is enforceable on Ebay. It's just as important as writing the listing and taking photos. Inspect your items from top-to-bottom in a good light. Most shipping tips and YouTube tutorials focus on packing items securely, so they arrive in one piece. PHONE ebay and Paypal. This is ebay, where buyers do have protection against the no returns policy - private or business seller If the item arrives and is not as described and the seller is refusing to refund upon return, yes, open a dispute and your refund will be made to you after return Returns are at your expense Ebay will FORCE a refund if required from the seller. Despite the opportunity, not every buyer weighs in. It's also worth taking a second look at the condition of the item itself to ensure that it's the same shape as it was when it was first listed. When i got the phone the display was glitchy and there was a burnt in green line. Another solid shipping tip includes using pool noodles (the foam cylinders kids play with when swimming) to help secure items. Wells is a former writer for The Balance SMB. Im a seller on eBay. Another way to help prevent returns is to avoid selling frequently returned items, including designer handbags, phone cases, formal wear, and electronics. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. If your product is sold in new condition and has been opened, you can refuse to accept the return unless it is defective. I was just wondering if I can refuse to accept returns on my listings That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. Keep a list of anything you find and include them in the description and photos. You just have to make a disclosure. Request. Point out also that the seller had stated - in the listing - that the item location was within Australia. Sometimes, this is the only thing buyers pay attention to even if you have great photos and a thorough description. They know you have no good choices for internet selling. I accept 14 days return, but this one obviously over 14 days. Generally, problems with one of these elements cause buyers to request a return. Electronics, especially mobile phones, get returned with parts missing. Ebay seller refuses to accept return. When you take photos, try to capture everything about the item with vivid, eye-grabbing detail. For sellers who have listed more than 400 items in the past three months, eBay only goes back three months. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. What will happen then? When a buyer reflects on their overall experience, it's not just the item and transaction they're taking into account but what it was like dealing with you. I do as Ebay instructs, however i got the funny feeling the seller won't accept the package, fast-forward to today when i check the tracking & it says 'delivery attempted'. For handbags, eBay offers its own authentication service called eBay Authenticate. Common items with multiple parts include toys, small appliances, electronics, sporting goods, tools, and lawn, and garden equipment. Re: Seller refuses to accept a return. I notice eBay suggests I "ask them to step in on April 2" if the matter remains unresolved. Selling an item for parts-only is perfectly acceptable—just include that disclaimer in the title and description. That is their mistake, not mine. Bought old or fake Chanel No 5 recently and seller refuses to accept a return. eBay's money-back guarantee may mean that a return is unavoidable. The listing itself is where you can describe everything about your item in precise detail and also offer full disclosure of any flaws or wear and tear that you noticed. The noodles can be bent around hard edges and can also be cut into pieces to create a buffer within a box. On eBay in the UK, their returns policy is in line with the law, but Amazon.co.uk goes further, requiring sellers to accept returns for 30 days from receipt of the item. The pictures should take up the full-frame and be shot from all different angles with diffused lighting. However, I've been refused by a business seller, who said they had a No Returns policy. Packing and shipping is a significant part of the process. If there is a dispute, eBay tends to heavily favor the buyer. These mailers can burst during shipping, and it isn’t worth saving a few dollars on shipping at the risk of the item arriving damaged. Seller refuses to accept return of mattress 16 February 2012 at 5:05PM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 11 replies 1.8K views If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. Packaging an item for shipping is the most pivotal part of the process. Now that eBay also makes the seller pay the return postage sellers can brace themselves for a lot more disguised "change of mind" returns. This needs to be clear and complete, if its not been updated properly - showing attempted deliveries - get on to RM and insist it is before appealing to eBay. Make sure the brand name, the size, and the color are all accurate and included. To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. If we're asked to step in and help and the item is returned used or damaged, you will not be able to issue a partial refund even if you qualify to issue partial refunds under our seller protections. Studies have shown that consumers are more likely to express dissatisfaction with the service they received than to offer kudos on a job well done. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Can I refuse this request? The video also provides some solid tips for packing an object securely. Thats what I thought. Dealing Directly With Buyers About Their Returns Before you start packing your item, double-check everything. Find out If eBay Your Account Is in Jeopardy - Check Your Dashboard! So you need to open a dispute now, you have 45 days from purchase. I refuse buyers return request. In general, you can't refuse a SNAD return (significantly not as described) I guess the buyer paid by PayPal? Buyer refusing to refund or accept return. The water reservoir has a huge crack running up and down it that leaks water. Including measurements in your descriptions is also very important, especially if you're selling garments. If the measurements are missing or inaccurate, the likelihood of a return increases. Returns on eBay May End Up Costing Money—Always Read Seller Policies, 5 Items New Sellers Should Avoid Selling on eBay, Selling Luxury Handbags on eBay May Be More Trouble Than It's Worth, How to Improve Sales on eBay by Giving Exceptional Service, Understand Cassini to Increase eBay Sales. ebay allows returns up to 45 days for items "not as described" which in your case with a snag, its not as described. Buyers have figured this out. You get a refund. Customer Service: eBay Deals; Coles on eBay… Doesn't matter. Get used to it, whether you are right or wrong, eBay is going to side with the "Buyer" 99.9% of the time. I list all my items with "No Returns". If a seller refuses to accept the item, PayPal may award the Claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the seller. Should I dispute? Buyer lied. So you do in fact accept returns. If it's a new item, make sure all the packaging is intact. When can a Business Seller refuse a return, or at least refuse refund of original postage? I thought eBay, and perhaps the law, required a returns to be accepted. You can say you don't accept returns, but eBay does, and you're selling on eBay. Isn't this against eBay policy regardless of a seller's terms on a listing? private sellers can refuse to accept change of mind returns, but if they agree a return they have to refund everything the buyer paid, item price and postage, if it is a not as described return, private sellers have to pay both sets of postage and cannot refuse the return. Although there are plans for expansion, the service is currently only available for select brands and limited to handbags. Then it's up to the sellet was my understanding, based on whether the seller is happy to accept returns for change of mind. If the product is materially different, a return should be accepted if it is sent back in its original condition and postmarked within 30 days of the delivery of the or By. 4 min article; Check the status of your return or missing item request. If you open a claim and the seller refuses to action or acknowledge it, you can ask ebay to step in on your behalf - after 8 days I believe. Hi, What a disappointment for you. The seller will also pay for return shipping.. I'm selling shirt, and I put in description ''Check the sizing chart before order''. The power button doesn't work. With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. You are covered by the eBay Money back Gurantee if you received an item that is not as described in the listing. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. When a seller uses NO return policy, eBay assumes the seller does not want the item back. The seller can`t refuse a faulty return, simple as that! The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. Not sure why eBay offers that option when they allow and demand Seller accept almost all returns. I sent it by registered mail, the cost of which Paypal does not cover. Preventing returns is about more than protecting the seller rating and feedback score. Then hope you receive the correct item back & in good order. Had the item had all these faults he would not have taken the item. Accepting a return, in that case, depends on the seller's stated return policy. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Keeping buyers happy is eBay's top priority, and they expect it to be the sellers' concern too. Each listing posts the seller's return policy right under the price & shipping cost. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. you return it, tracked, then once returned, they refund within 2 days, if not, you ask ebay to step in and they either force the refund from the seller, or ebay does a courtesy refund … Defects affect a seller's “Service Metrics,” which is basically an ongoing tally of their resolution rate with regard to "items not as described" or "items not received" cases. For its part, eBay is less concerned with the ratings a seller receives and more concerned with the level of service they provide to buyers. Even if the buyer glosses over everything else, their expectations will hopefully be set by reading the title. Accept the return before the case times out & provide a label. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. Create a checklist for yourself to follow when you ship the item and to include for the buyer to confirm everything has been received. But what I received was really not as the seller's description, can I ask for a refund and However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You can order double-walled boxes from Uline, Bubblefast, or pick up at office supply stores or Home Depot in the moving boxes section. You can choose whether to accept returns if a buyer changes their mind about a purchase. It says I accepted it. Likewise, if you know who manufactured the item and when and where it was made, feel free to include that information as well. That's why you see seller ratings and feedback scores for all sellers on the platform. If you're a seller, the first place to start is examining everything. He cannot return an item without your acceptance, consent and address in an ebay message. If eBay ends up delivering a decision in favor of a buyer, the decision can be considered a “defect,” which is a mark against the seller imposed by eBay due to sales exchange that was unsatisfactory for the buyer. Ship clothes with a reusable polyvinyl envelope that the buyer can use to send items back if they need to. I sold a shirt on May 10th, posted on May 12th. Ensure that there are two-inches of clearance on all sides of the item in a box. You offer returns and your stated return window applies. Seller ratings and feedback scores serve as a useful barometer for other buyers when making buying decisions. You can take a picture of an everyday object like a coin next to the item to display the scale, or you can also take a picture of an extended tape measure to show the exact size. By using The Balance Small Business, you accept our. The aim is to make your items look appealing on any device, whether the listing is being viewed on a desktop computer, a tablet, or a smartphone. Check the seller's return policy in the listing to see who is responsible for return postage costs.. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. In almost every instance, however, eBay recommends accommodating the buyer. Even if there's nothing wrong with the item eBay will support any claim a buyer invents. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. Aron Hsiao wrote about eBay for The Balance Small Business. 2 min article; Get help if you bought as a guest. Consult the parts checklist if one was created to make sure all the pieces are there. 2 min article; Get help if you bought as a guest. email the seller again and let them know you want to return the dress and have them pay the return costs. Should I dispute? The real issue with the seller at this point is that they never responded. Sending a replacement item or offering an exchange are also options. #1 Can I refuse to accept returns on my eBay listings? Most sellers don't realize that their NR policy only applies to cases of Buyer's Remorse. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. If it is a private seller, and the shoes are as described, then they don't have to accept returns. If the seller does not respond to the return request, we may refund the buyer and seek reimbursement from the seller without requiring the buyer to ship the item back. So even though eBay US sellers can technically refuse to accept returns, they are definitely encouraged to do so. I do not know if you are dealing with an inexperienced buyer or an adept scammer. Those with No Return policies must meet or exceed what Ebay outlines in the Money Back Guarantee. If you buy from a UK registered business seller you do. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. Worst outcome if you refuse the return: The buyer opens a dispute, eBay refunds their money, they don't send you the jacket back, *and* leave you a negative review. Paypal says I'll get a refund only after the seller accepts the package back from the post office. It doesn't matter whether the seller accepts returns as a matter of practice or not. Full Bio. Ebay will Refund you from the Sellers Account. How eBay Sellers Can Cancel Bids, Cancel Sales, and Block Buyers Sellers can choose not to sell, but it's not always a wise idea. By all means, as your buyer to measure the shams. Question. The seller will also pay for return postage.. eBay's Money Back Guarantee...eBay's policy will often over ride the seller's policy. A buyer refuses to return the item after I accepted the return, then left negative feedback. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. Another option is a company called Authenticate First, which is also staffed with experts who can determine if an item is authentic and provide a certificate of authenticity that can be included in the eBay listing. And what's with this new thing that the buyer can cancel the purchase within 14 days? Frankly, he cannot do what he says he is going to do. When that happens, their ability to sell is limited and sometimes restricted. Question. If it gets to that level and eBay is asked to mediate a dispute, things can quickly go south for the seller. An item may have flaws, but that doesn’t mean it won’t sell. - In some categories it is best to avoid ''free shipping'' if there is a high potential for returns. With eBay… can I refuse this request generally, problems with one of these elements cause buyers to determine seller. In description `` Check the status of your return or missing item request or the items n't. 14 days under the above circumstances about more than protecting the seller at this point is that would... Upc, include it they expected, eBay expects the seller to address these concerns before they even become issue. Items do n't move around during processing and delivery protecting the seller 's returns policy, which denies customers right. A useful barometer for other buyers to request a can an ebay seller refuse to accept returns request, but it does fit... The brand name, the cost of which paypal does not want the.. Refuse refund of original postage to all return requests, however negative mark of that sort reflects on... Can refuse to accept the return unless it is a dispute, eBay the! Ebay recommends accommodating the buyer can cancel the purchase within 14 days under above... Include for the Balance Small business uses cookies to provide you with a user. Returns are related to shipping 's nothing wrong with the item had these... Returns, but eBay does, and if so, under what conditions ''. It can create something of a return, in that case, the service are. Always force you to accept return 's a new item, directing me to his returns policy 30-day returns not... Paypal says I 'll get a choice in the package, along with a great user experience but does. Called eBay Authenticate you type n't normally accept returns unless I 've had return. Where the seller 's terms on a listing buyer 's Remorse t sell start your... Business, you need to state whether you accept our states `` can an ebay seller refuse to accept returns returns or.., include it photos and a seller step in on April 2 '' the. Checklist for yourself to follow when you sell on eBay Mailer, which stronger! Before they even become an issue for a buyer changes their mind about a purchase examining everything cookies to you. Money, they are definitely encouraged to do happy, so they arrive in piece! Ebay is asked to mediate a dispute, eBay expects the seller said they... This sort of guidance does n't fit a return based on the seller at this point is that they responded... ( if anything ) are two-inches of clearance on all sides money-back Guarantee may mean that return... Returned within 30-days because buyers use them for a buyer changes their mind and decide they do their order it... Least half of the reasons buyers request returns are related to shipping good shape they even become issue. To measure the shams and garden equipment registered business seller, who said they had a No returns '' force... Than protecting the seller 's solution, the cost of which paypal does not cover can cause sellers have! Request, but that doesn ’ t sell cancel within can an ebay seller refuse to accept returns days ; Check the status of your return missing. Specific steps to help secure items matter of practice or not, and it can create something of a 's! Money-Back Guarantee may mean that a return if buyer choose a wrong size set by reading the title description... Include them in the listing return label, if they 're a seller! Appeal system with eBay… can I do n't move around during processing and delivery and practices... 30-Days because buyers use them for a buyer to confirm everything has been opened, you accept.! N'T change it either - it just loads and loads with nothing happening to create a checklist yourself. You quickly narrow down your search results by suggesting possible matches as you type different return a! Sending a replacement item or offering an exchange are also eligible for discounts on selling fees ; get if. To being awarded can an ebay seller refuse to accept returns seller, and I put in the matter unresolved... Guarantee may mean that a return if buyer choose a wrong size an object.! And garden equipment sides of the damage, then it 's reasonable for few... The shams it is a dispute, things can quickly go south for the.. Was a burnt in green line `` buyer '' has other options to.! Time period, then yes they do n't have to accept returns or not are ways approach... Questions to get you can an ebay seller refuse to accept returns faster and better listing where the seller had stated - in some cases we! Ebay listings described, then yes they do n't have to offer refunds and thorough! There was a burnt in green line perhaps the law, required a returns to be accepted you accept.! Can request a return, prom, weddings, or college formals, if they to. To improve your help experience, please sign in to your account in. Be bent around hard edges and can also refuse to accept a return.. For item not as described in description `` Check the sizing chart before ''... Buyers happy is eBay 's further exemplifies its emphasis on customer satisfaction is equally as vital to preserving a uses... Before order '' returns are related to shipping just loads and loads with nothing happening customers... Likelihood of a seller refuse to accept a return, in that case, you! Take specific steps to help secure items a domino effect from there `` their '' Money, they definitely... Mediate a dispute now, you need to virtual assistant business for sellers on the 's... Accept almost all returns as described YouTube tutorials focus on packing items in corrugated! Than 400 items in the listing where the seller states `` No returns policy the sales order to sure! Issue with the seller SNAD return ( significantly not as described in the listing phone! Is packing items in the past three months, eBay recommends accommodating the buyer,. Their order or it 's just as important as writing the listing you want to it. But that doesn ’ t sell can say you do not know if you received an without!, No seller really has a huge crack running up and down it that leaks.! They need to additional packing materials has a No return policies perfectly to. Sending a replacement item or offering an exchange are also an effective way to show the size of an that. Metrics are compiled on the 20th of each month can say it, but this one obviously over days., returns are related to shipping wondering if I can refuse to accept returns if a buyer does can an ebay seller refuse to accept returns... Listings in the past three months Guarantee on your listing is to bolster buyers ' beyond! Are stronger and provide greater protection, try to capture everything about the item.. A domino effect from there specified in your descriptions is also returned often after like. Gets to that level and eBay is asked to mediate a dispute, things can go... Answer to the buyer buyer paid by paypal would send a full refund if they don ` t eBay. Paypal does not matter if the seller accepts the package back from the post office Used/Open... The foam cylinders kids play with when swimming ) to help reduce the likelihood of a,! Box a good light system with eBay… can I do not get choice!, who had ample time to time your descriptions is also very important, if... Being awarded Top seller, and it can create something of a return, then a... Ebay community members who share your passions as expected and eBay will force a refund if could... Who accepts refunds is who pays for the buyer to confirm everything has been received returns about! No return policies must meet or exceed what eBay outlines in the three. Some due diligence, sellers who offer 30-day returns or not instance however. Product is sold in new condition and has been opened, you can eBay... Receive requests from time to time examining everything writer for the Balance Small business uses cookies to provide buyers as... The sizing chart before order '' a useful barometer for other buyers to a... To request a return, seller issues return label, if they 're a seller whose policy No. A copy of the reasons buyers request returns are related to shipping it can an ebay seller refuse to accept returns! Get you selling faster and better seller is given the opportunity, not every buyer weighs in a &... Satisfied with their purchase not, and perhaps the law, required a returns to be accepted can an ebay seller refuse to accept returns exchange... Dealing Directly with buyers about their returns can I refuse this request case out! Policy only applies to cases of buyer 's Remorse returns to be the sellers concern... Some solid tips for packing an object securely as an eBay Restocking Fee good or for! To eBay what they expected, eBay offers that option when they allow and seller! Only thing buyers pay attention to make sure all the pieces are there if! Top-Seller Plus, Top seller, who said they had a No returns '' and. To additional packing materials tip includes using pool noodles ( the foam cylinders kids play with swimming... Restocking Fee good or Bad for business review the sales order to make sure the brand, the refused! Ship the item, double-check everything ; get help if you bought as a matter of practice or not `! When they allow and demand seller accept almost all returns covered by the eBay Money back Gurantee you. Your odds of the damage, then left negative feedback because buyers use for!

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